1. Our Commitment to Customer Satisfaction
At Cram Alot Jv Mfg, we are committed to providing exceptional waste removal services. Our goal is complete customer satisfaction with every job we perform. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.
2. Service Guarantee
We guarantee that our services will be performed:
- In a professional and courteous manner
- According to agreed-upon specifications and timeline
- With proper disposal of all removed items
- With complete cleanup of the work area
- In compliance with all applicable regulations
3. Refund Eligibility
Full or partial refunds may be considered in the following circumstances:
Service Not Performed
- We fail to show up for a scheduled appointment without prior notification
- Service is cancelled by us due to equipment failure or other company issues
- Weather or safety conditions prevent service completion on the scheduled date
Service Quality Issues
- Items were not removed as agreed upon in the service contract
- Property damage caused by our negligence during service
- Improper disposal of items leading to legal or environmental issues
- Failure to clean up the work area as promised
Billing Errors
- Overcharges due to administrative or calculation errors
- Duplicate charges for the same service
- Charges for services not authorized or performed
4. Non-Refundable Situations
Refunds will NOT be provided in the following circumstances:
- Customer cancellation with less than 2 hours notice
- Customer unavailability at scheduled appointment time
- Discovery of prohibited or hazardous materials not disclosed beforehand
- Access issues due to customer's failure to provide clear pathways
- Change of mind after service completion
- Items mistakenly removed due to customer error or miscommunication
- Pre-existing property damage not caused by our service
- Normal wear and tear during removal process
5. Refund Request Process
To request a refund, please follow these steps:
Step 1: Contact Us Immediately
Report any service issues within 24 hours of service completion by:
Step 2: Provide Documentation
Include the following information in your refund request:
- Service date and appointment time
- Invoice or receipt number
- Detailed description of the issue
- Photos or other supporting evidence if applicable
- Preferred resolution (full refund, partial refund, re-service)
Step 3: Investigation Process
We will:
- Acknowledge your refund request within 24 hours
- Investigate the issue thoroughly
- Review service records and team reports
- Contact you within 3-5 business days with our findings
6. Refund Timeline and Method
If a refund is approved:
- Processing Time: 5-10 business days from approval
- Payment Method: Refunded to original payment method
- Credit Cards: May take 1-2 billing cycles to appear on statement
- Cash Payments: Refunded by check or cash
7. Partial Refunds
Partial refunds may be offered when:
- Service was partially completed but not finished
- Minor service quality issues occurred
- Alternative resolution is preferred over full refund
- Compromise solution is mutually agreed upon
8. Alternative Resolutions
Instead of a refund, we may offer:
- Re-performance of the service at no additional charge
- Credit toward future services
- Repair of any damage caused by our service
- Additional services to remedy any shortcomings
9. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request escalation to our management team
- Seek mediation through a neutral third party
- File a complaint with relevant consumer protection agencies
- Pursue resolution through applicable legal channels
10. Contact Information
For refund requests or questions about this policy, contact us: